Frequently Asked QuestionS

Creative Wireless, Inc. is offering wireless networking systems in Bishop and the surrounding areas.

What is Wireless Broadband technology?
Wireless Broadband brings high-speed Internet into your home or business using radio waves instead of a phone line
or cable TV line. NO PHONE LINES OR CABLE TV LINES NEEDED!

How fast is it?
Our service has a maximum upload and download speed equal to a 6.2mb download and 6.2mb upload but subject to distance
from our antenna to your location within our coverage area, latency on the Internet, etc.

What equipment is needed?
Residential and Business plans both require a minimum of 1 PC with an existing Ethernet network interface card (NIC) (Not provided by Creative Wireless). Existing home networks or businesses require a router (not provided) to share connection to multiple workstations.

How secure is Wireless Broadband Technology?
Wireless is as secure as the Internet itself. Because important data like credit card numbers are usually encrypted when you order
something on the Internet, that same data will travel our network encrypted. And just as it is possible to view data traveling
through the Internet, it is possible to view data traveling through the air over our radio links. Wireless Internet
is at no greater risk of computer hacking than any other type of Internet connection.

Can weather affect the Wireless Internet signal?
The weather is not a factor in receiving our wireless signal nor does it interfere with other things such as cell phone, cable and satellite systems. However, your speed may decrease by up to 50% during torrential downpours of 6" per hour.
Wireless links are not affected by fog, smog or snow.

How long will it take to install?
Once we have completed a site survey to pre-approve your site for wireless, the installation is usually completed within
5 working days. The actual on-site installation time can vary from 1 to 4 hours.

Can I run a server on your system?
Yes, with our Static IP address option. This option is available for an additional cost.

I have more than one computer. Do I need more than one Wireless Internet installation?
Our Residential Service package connects one computer to the Internet, but if your computers are connected via a network,
you can install Internet sharing software to share the single connection with your other computers. However, if you choose
our Business Service package, we plug our firewall and bridging equipment right into your network and all computers
are able to access the Internet immediately.

Do we use static or dynamic Ips?
We use NAT IP's and public ones on request for $5 more per month / per IP.

How many E-mail accounts do I get?
We give you up to 10 E-mails per account, more if needed on special request.

What will my E-mail address look like?
johndoe@creative-wireless.com or johndoe@rovanawireless.com

Why should I choose Creative Wireless Internet access over other high-speed (broadband) options such as Cable, DSL or ISDN?
There are a couple of reasons. First, Wireless Internet access is one of the fastest options available today. Typically, users experience speeds of 1,000 - 1,500 kbps or more. ISDN runs at a constant speed of 128 kbps. DSL speeds vary depending on how much
you pay, but top out at about 1,500 kbps. Cable modems typically run at speeds of 400 kbps but depending on your
cable company, can go as high as 1,500 kbps or more. Second, Wireless Internet access is more affordable
than most broadband options. Especially when you consider that no additional phone lines are necessary.

Who manages the deployment of Internet access on the property?

All aspects of installation are managed by Creative Wireless, working closely with the property supervisor.

Must the property be rewired to offer high-speed Internet access?

Very minimal wiring is necessary to install a Creative Wireless wireless system. No additional wiring is required in the hotel guest rooms.

Who owns the equipment and is responsible for upgrading it?
All equipment is the property of Creative Wireless, and all upgrades and service requirements are the responsibility of Creative Wireless.

Does Creative Wireless monitor the network and equipment?
Yes. The system and equipment are monitored by Creative Wireless technical staff 24/7/365
 

What technology is used for Internet access?

The wireless networking standard 802.11b is utilized in all wireless installations. This allows for all major manufacturing equipment including wireless PCMCIA cards to interoperate on the Creative Wireless network. We can also provide best of breed networking equipment for wired CAT5 Ethernet solutions.

Is training offered to property staff to help sell Internet access as an amenity for guests and to meeting room planners for their group meetings?

Yes. Creative Wireless assigns Marketing and Account Representative to each installed property. Ongoing training and sales support is an important part of the Creative Wireless focus on customer service.

Who is responsible for technical support?

Creative Wireless plug-and-play Internet access is backed by a 24-hour toll free technical support number.

Does the high-speed service include administrative offices?

Administrative offices can be included in the installation if the property wishes to supply a high-speed connection to those areas.

Can the guest access her corporate VPN via the high-speed connection?

Yes, all Creative Wireless networks support most corporate clients to access their VPN and corporate intranet. Remember, it is highly dependent on the exact VPN software, access policies of each corporation

Is the Internet access integrated with the hotel’s PMS for charges to the guest folio?

In most cases the Creative Wireless system operates independent of a hotel's PMS, However we are setup to accommodate automatic integration into 6 of the top PMS systems,

What is plug-and-play?

The Creative Wireless plug-and-play system adapts to the users network settings rather than forcing them to adapt to the network or having to reconfigure their computer to access the Internet.

What are the advantages of using a wireless solution for a property?

Retrofitting an existing property with the Creative Wireless' wireless system makes for little or no disruption to ongoing business on-site. Allowing wireless roaming to users throughout the property gives them true mobility. Current and future integration of additional wireless products and services is also a key advantage to installing the Creative Wireless network